At FIREASSESS®, we've done our best to create a Web site that anticipates and satisfies our customers' needs. With that goal in mind, we've compiled a list of frequently asked questions. If you do not find an answer to your question here, contact us at (02)9594-4477 or firstname.lastname@example.org.
[CUSTOMER SERVICE & SUPPORT]
[QUESTION] Do you respond to your customers
[ANSWER] Yes, we make every effort to support our customers and help them achieve conformance and compliance. Where additional expertise is required, we can organise it through alliance partners and industry peers.
[QUESTION] Do you provide National and Australasia Coverage
[ANSWER] Yes, however as we have to add travel and accommodation in this can be difficult to cost justify. As we want to do it better than the International & National Corporations, we want to find appropriately qualified and experienced partners who will continue to own and run their local business to give our customers the National Coverage through a single account manager that they seem to desire. Until all of the regions of Australasia have our partners in place, we shall continue to fill these gaps as best we may.
[QUESTION] What are your terms.
[ANSWER] We cover all costs and in house expenses until the report is issued and once the customer has had a chance to review and discuss the assessment report - the invoice is then issued. Terms are 21-days from receipt of invoice and as invoices are sent electronically (PDF-email to Customer) this is 21-days from the time of invoice generation. Payments are preferred EFT to our bank (BSB & Acct.No. & Account Name is clearly displayed on the invoice footer as are the terms and due date). Late payments may incur a 1%/month compounding finance charge and once the debt reaches 120-days from the date generated, it shall be placed with a National Reporting Debt Collection Agency whereupon all fees, charges, expenses and commissions associated with that recovery shall be added to the debt to be recovered.
Note that for those customers who prefer, we can now accept payment via PayPal
[PRODUCT / SERVICE SPECIFIC]
[QUESTION] Do you certify new installations
[ANSWER] No. We are not designers registered with the Building Professionals Board, or installers. - These are the engineers who must provide such certification.
However we can attest that these systems provide certain performance capabilities and we use comparitive baseline / basebuild data as well as the performance requirements of those Australian Standards applicable to the installation of these systems to make judgement for adequately performing systems, attesting to that performance.